Supporting someone with dementia is a journey that can be both deeply rewarding and simultaneously challenging. Whether you’re a family member, friend, or neighbour, small actions and gestures can make a huge difference in helping them feel safe, valued and respected.
At Passion Tree Care Services, we were lucky enough to have the Alzheimer’s Society share their tips and knowledge on communicating and supporting people with dementia. We took away from the session that while every person’s experience with dementia is different, some practical actions can make day-to-day communication and care more manageable.
Understanding Dementia and Its Impact on Communication:
Dementia affects the brain, which in turn impacts memory, reasoning, language, and the ability to complete daily tasks. This means conversations may become confusing, and responses may seem unusual or repetitive. It can be distressing for both the person with dementia and those around them but adapting how we communicate can help your loved one feel more at ease and build trust.
1. Speak Calmly and Clearly
Simple changes in how you speak can help:
- Use short, clear sentences and speak at a relaxed pace.
- Avoid correcting or challenging them if they get facts wrong – it’s often more helpful to gently move the conversation along.
- Use their name and maintain eye contact to help focus attention.
Tip: Try to eliminate background noise during conversations, like turning off the TV or radio.
2. Listen with Patience and Respect
People with dementia may take longer to find the right words or may go off on a tangent. Show that you’re listening and give them time:
- Nod, smile, and use gentle facial expressions.
- If they’re struggling to express something, encourage them with prompts or visual aids rather than interrupting. (Can use your phone or an object in the room)
- Don’t rush to fill silences – they may just need more time to process.
“I would say for someone who is new to dementia care, it requires patience and understanding, and you have to balance supporting them as well as maintaining the person’s dignity and quality of life.”
Prisca Joshua, Senior Carer & Dementia Friend at Passion Tree Care Services
3. Use Non-Verbal Cues
As language becomes more difficult, body language becomes even more important:
- A warm smile, gentle touch (if appropriate), or reassuring tone can be more helpful than words.
- Pointing to objects, using gestures, or photo cards can aid in understanding.
- Sit at eye level and face them to reduce confusion and increase comfort.
4. Focus on Feelings
Sometimes, what someone with dementia feels is more important than what they say:
- Try to understand the emotion behind the words or behaviour – are they scared, frustrated, tired?.
- Offer comfort and reassurance rather than solutions if they seem upset.
- Avoid arguing or reasoning – redirection or a calming activity is often more effective.
5. Offer them Hope
While dementia presents challenges, it’s important to remember that life doesn’t stop with a diagnosis.
- Focus on what they can still do, not just what they’ve lost.
- Encourage hobbies they’ve always enjoyed or adapt them if need be.
- Include them in everyday decisions, even small ones like choosing clothes or what to have for lunch. This helps retain independence and a sense of control.
“From my experience, offering hope is so important for people living with dementia. A diagnosis doesn’t mean life stops—there’s a lot of opportunity for living, connecting, and joy to be found.”
Jacob Anscombe, Interim Policy & Quality Development Officer at Passion Tree Care Services
6. Look After Yourself Too
Caring for someone with dementia can be emotionally and physically demanding. It’s important to:
- Take regular breaks, even short ones – when you’re feeling rested you’ll be more available to support them.
- Ask for help from family, friends, or local support services.
- Connect with other carers through local dementia groups or online communities.
Tip: The Alzheimer’s Society provides a Dementia Support Line that you can call to access local support – 0333 150 3456.
“I think caring for someone with dementia requires true strength and understanding. “Supporting someone with dementia can be challenging, so remember to care for yourself too—strive to be your best, but don’t lose sight of your own wellbeing along the way.”
Tamsin Tiller, Internship – Quality Development Internship Project at Passion Tree Care Services
You don’t have to be perfect when supporting someone living with dementia, but small acts of patience, kindness, and consistency can go a long way. Whether it’s a shared laugh, looking at an old photo together, or simply sitting together in silence, your presence matters more than you might first think.
If you’re looking for further guidance or local support, organisations such as the Alzheimer’s Society and Dementia UK offer a variety of services to support either your loved one or yourself.
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